Exchanges are permitted within 30 DAYS from the date that you received your piece with a $25 restocking fee. If it is past 30 days, exchanges will be permitted upon approval. 

To avoid any issues, PLEASE read our product descriptions thoroughly. We work very hard to measure each piece and write clear and concise descriptions that contain the information necessary to avoid issues and allow you to make an informed purchase.  Please be aware of your size, desired chain lengths, etc. and be thoughtful about the pieces you are interested in before ordering our jewelry.
 Most issues are easily avoided by a thorough read of the item's listing and examination of the photos, and as mentioned in each listing you are able to contact us at anytime regarding sizing, shape, size, etc.
Please note that we do not allow returns based on buyer's remorse. Exchanges will be permitted within the 30 day allotment period - please contact us If you need to exchange your item. 
Exchanges are subject to a $25 restocking fee and you are responsible for shipping it back to us. Exchanges must  be approved by us, so please contact us with any issues. 
If you are truly dissatisfied with your purchase or there was a mistake on our end, please contact us and we can discuss the best option to move forward. It is so important to us that my customers are thrilled with each and every purchase from us, and we're willing and ready to resolve any issues to the best of our ability.

What do I do if I receive my order and its damaged?

If you receive your order and the item is damaged, please contact us immediately with photos in daylight if possible. We will file a claim with our Insurance company and I will send you a return label to fix or replace the item.

I ordered a ring but its the wrong size, what can I do?

It is up to you as the customer to make sure you are ordering the right size ring as all sales are final. If you have questions about sizing you are always welcome to contact us to ask. If this was an issue on our end, we will need to wait to get it in to double check the sizing. As mentioned above, exchanges are permitted within 30 days.


When do you re-stock items?

Most our our collection items are made-to-order and always available to order at your specifications. New one-of-a-kind items are added quarterly, with mini drops in between. 

You have a ring available but you don’t have the size I need, what should I do?

Contact us! We can update inventory and we offer resizing on one-of-a-kind items for a $25 fee.



What is VIP Shopping?

The first hour of shopping for our one-of-a-kind releases is reserved for our VIP Inner Circle Email List. After that time all remaining pieces are moved to our one-of-a-kind section. To get access to these items and to be notified about any shop updates you must be on our mailing list. To sign-up to mailing list you can simply pop your info into the pop-up on our site or at the bottom of our page. Please note that website “memberships” and “VIP shopping” are separate things, so if you want access to both you must sign-up for both. 

When do monthly updates happen?

‘One of a kind” collection releases happen once a quarter with mini releases sprinkled in. For VIP Shopping and first access, join our VIP Inner Circle. Ultra VIP's enjoy 10 min earlier access, you can become a Ultra VIP by joining our Patreon. Dates for these updates will be on our announcement bar on our website, in our blogs and sent via Email. 

How can I shop the newest pieces?

As mentioned above, these collection releases happen once a quarter, they are released first to our VIP's, after that you can find them in our one-of-a-kind section.

How does VIP shopping work?

30 min prior to the release you will receive an email containing a link to our VIP Section and the password you will need to access it. The email will tell you when your password goes live. Items in each collection release will be in the VIP section for the first hour and after that time all remaining pieces will be moved to the main site in the one-of-a-kind collection. 

How will I know when new items are coming?

The best way to know what’s going to be in our updates is to Join our VIP Inner Circle Email list and follow us on socials. We send sneak peeks via email starting 2-3 weeks before a collection release. We also sneak peeks in our stories and in our feed posts the week of each update.



What is the AQJ Rewards Membership?

The rewards membership is different from our VIP list and allows you to track orders, leave reviews, and get points towards purchases. 

What can I do with the AQJ Rewards Membership?

The rewards membership is for anything on the website, but it is different from our VIP list. Points can be earned by placing orders, leaving reviews,  following us on socials, referring friends and much more. 

How do I join the AQJ Rewards Membership?

On the bottom left of any of our pages you will see a grey bubble that says "Earn Free Jewels" , from here you select Join Now, enter all required information and you'll be ready to go! 

Is the AQJ Rewards Membership free?

YES! Our AQJ Rewards Membership is totally free for our customers. 

Is it the same as VIP “Inner Circle” Shopping?

It is not the same, please see our VIP “Inner Circle” shopping section for more information.


How are items shipped?

All items are shipped USPS First class, USPS Priority mail, or UPS ground, depending on what you choose. All items are insured for the amount of the purchase price, excluding shipping. 

When will my items ship?

Made to Order items have a production time of 1-3 weeks. These item will ship as soon as they're completed and you will receive an email to confirm shipping and tracking at that time. Your order will be shipped via USPS First Class Mail, USPS Priority, USPS Priority express, or UPS ground depending on your chosen method and will arrive within 2-5 business days from the date it is shipped. If it is an international order it may take 2-3 weeks to arrive.

One of a Kind items are available immediately and will ship within 3-5 business days from the date of purchase. Items will be shipped via USPS First Class Mail, USPS Priority, USPS Priority express, or UPS ground depending on your chosen method and will arrive within 2-5 business days from the date it is shipped. If it is an international order it may take 2-3 weeks to arrive.

Are shipments insured?

Yes all shipments are insured for the amount of the item, excluding shipping charges. If your package is lost or damaged in transit, we are able to file a claim, so please contact us immediately and take photos. We are not responsible for any packages lost or stolen after a delivery has been made and insurance will not cover these items. 

What do I do if my shipment is delayed or seems to be lost?

Once your item is shipped, the control is out of our hands. If you have questions about your shipment after it has left our studio you will need to check tracking and then call USPS/UPS or visit your local office. They will be able to provide much more up to date information than we can. We are not responsible for lost or stolen items, but are happy to help if you have questions or need guidance. Please contact us if you need to file a claim.


In many cases, your country may impose customs/import fees on items shipped from the US. These charges are unavoidable and we have absolutely no control over when or how much they charge. If you are an international customer, please check with your country's guidelines and fees before placing an order as we will not cancel an order based on these charges. We also will not change or embellish our customs forms as that is illegal. 

Jewelry Care Guide Can be Found HERE 

For any other questions, comments or concerns please email us at or visit our contact page.