FAQ's
RETURNS + EXCHANGES
All sales are final and refunds are not permitted. However, exchanges are allowed within 30 days, with a $25 restocking fee. If it's been more than 30 days, contact us for approval. To avoid any issues, read product descriptions carefully and check your size, chain lengths, etc., before ordering. Exchanges will incur a $25 restocking fee and must be pre-approved. You are responsible for return shipping.
If there’s any dissatisfaction or mistakes on our end, reach out and we’ll do our best to resolve it.
Damaged Orders:
If your item arrives damaged, contact us immediately with photos. We’ll file a claim with our insurance and send a return label to fix or replace the item.
Wrong Ring Size:
It’s up to you to ensure you order the correct size. If it's the wrong size due to our mistake, contact us within 30 days, and we’ll verify sizing.
RE-STOCKS AND OUT-OF-STOCK ITEMS
When do you restock? Most of our collection items are made-to-order and available anytime. New one-of-a-kind items drop quarterly, with mini releases in between.
Need a different size? Contact us if we don’t have your size! We also offer resizing on one-of-a-kind pieces for $25.
VIP INNER CIRCLE COLLECTIONS + SHOPPING
What is VIP Shopping? VIPs on our email list get the first hour of access to our newest one-of-a-kind releases. After that, any remaining items move to the main site. Join our VIP list via the pop-up or sign-up form at the bottom of our site and get a special discount on your first order, as well as access to exclusive content, secret sales and more!
VIP and Rewards accounts are separate, so make sure to join both if you want access to both benefits.
How does VIP Shopping work? You’ll receive an email with a link and password 30 minutes before the release goes live. The first hour is exclusive to VIPs, and afterward, any remaining pieces move to the main site. New one-of-a-kind collections often sell out fast, so don’t miss out!
Join Our VIP Inner Circle Here
AQJ REWARDS MEMBERSHIP
What’s the AQJ Rewards Membership? Our free rewards program lets you track orders, leave reviews, and earn points for discounts. This is separate from VIP shopping.
How do I join? Click the "Rewards" icon at the bottom left of our site to join and start earning.
Learn more about Acid Queen Rewards Here
SHIPPING
How are items shipped? All items are shipped via USPS or UPS depending on your choice, and every shipment is insured for the value of your order.
Shipping times:
- Made-to-order items: 1-3 weeks for production, then shipped via the selected method (2-5 days for domestic, 2-3 weeks for international).
- One-of-a-kind items: Ship within 3-5 business days after purchase.
If your shipment is lost, damaged, or delayed, contact us with photos so we can assist with filing a claim.
INTERNATIONAL ORDERS: International shipments may incur customs/import fees. These are outside of our control, and we advise checking your country’s policies before ordering. We also cannot alter customs forms.
For more questions, visit our Contact Page or email us at contact@acidqueenjewelry.com.
